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API & System Integration

Connect the systems your business already depends on

Datazeb helps organisations move data reliably between CRM, ERP, finance, ecommerce, operational platforms, databases, cloud applications, APIs, and file-based systems.

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Illustrative interface

Common integration problems

  • Teams re-enter the same information in multiple systems
  • Reports depend on CSV exports or manual downloads
  • CRM and finance data do not line up
  • Ecommerce, inventory, and ERP systems use different identifiers
  • One system updates but another stays stale
  • API integrations fail without anyone noticing
  • Important business logic exists inside scripts nobody understands
  • File-based integrations break when formats change

What Datazeb can deliver

  1. API Integrations

    Connect systems through supported REST, SOAP, GraphQL, webhook, or vendor-specific APIs where available.

  2. Database Integrations

    Move and synchronise approved data between SQL databases, cloud data stores, warehouses, and operational systems.

  3. SaaS Application Integration

    Connect CRM, finance, support, project, ecommerce, cloud, and operational platforms.

  4. File-Based Integration

    Automate CSV, Excel, JSON, XML, SFTP, email attachment, or cloud-file ingestion where APIs are not available.

  5. Data Synchronisation

    Keep selected records or reference data aligned between systems using scheduled or event-driven patterns.

  6. Transformation & Mapping

    Standardise identifiers, statuses, formats, currencies, dates, products, customers, entities, and business rules.

  7. Validation & Reconciliation

    Confirm expected records, totals, mappings, schema, and critical relationships before downstream use.

  8. Monitoring & Support

    Track failures, retries, late feeds, schema changes, credentials, and integration health after launch.

Integration map

Systems connected through one managed integration layer

Each connection has an owner, validation and monitoring, so a failure is visible and recoverable.

  1. Business systems

    • ERP
    • CRM
    • E-commerce
    • Finance
    • Line-of-business apps

  2. Integration layer

    • APIs and webhooks
    • Mapping and business rules
    • Validation and retries
    • Logging and alerts

  3. Destinations

    • Other business systems
    • Data warehouse
    • Reporting and automation

A reliable integration flow

The connection itself is only one part of the solution. Production integrations also need mapping, validation, ownership, retry logic, logging, security, and a clear process when the source changes.

  1. 01Source
  2. 02Extract / Receive
  3. 03Map & Validate
  4. 04Deliver / Update
  5. 05Monitor

In detail

Explore the detail

API integrations

Use supported interfaces to connect applications without manual hand-offs

The exact pattern depends on the vendor API, data volume, latency requirement, and whether the integration is read-only or transactional.

  • REST APIs
  • SOAP APIs
  • GraphQL
  • Webhooks
  • Vendor SDKs where appropriate
  • OAuth / token-based authentication
  • Pagination and incremental extraction
  • Rate-limit handling

Database integration

Direct database access should be controlled and documented. Reporting and integration workloads should not create unnecessary risk for production systems.

  • SQL Server
  • PostgreSQL
  • MySQL
  • Cloud databases
  • Data warehouses
  • Read replicas or reporting databases
  • Stored procedures / views where appropriate
File-based integration

When APIs are unavailable, make file exchange reliable

File-based integration can be reliable when formats, schedules, ownership, and exception handling are explicit.

  • CSV / Excel ingestion
  • JSON / XML processing
  • SFTP
  • Email attachment processing
  • Cloud storage folders
  • Filename and date validation
  • Schema checks
  • Late / missing file alerts

Data mapping and transformation

Common mapping problems include: Datazeb can build a controlled transformation layer so downstream systems do not each reinvent the same mapping logic.

  • Customer IDs
  • Product / SKU codes
  • Supplier codes
  • Location / entity IDs
  • Status values
  • Date and time formats
  • Currencies
  • Units of measure
Source-of-truth design

Decide which system owns each important field
  • Customer identity
  • Product details
  • Invoice status
  • Inventory balance
  • Account owner
  • Location hierarchy
  • Order status

Scheduled vs event-driven integration

Depending on the use case, integration may run: Real-time is not automatically better. The right frequency depends on business need, API limits, system load, operational risk, and cost.

  • On a schedule
  • Near-real-time through webhooks
  • On file arrival
  • On user action
  • On a business event
  • As part of a workflow

Security and credentials

Security controls should follow the client's architecture, data sensitivity, vendor requirements, and contractual obligations.

  • Least-privilege access
  • Service accounts
  • Secret / token management
  • Encrypted connections
  • Restricted source access
  • Environment separation
  • Credential rotation
Integration for AI

AI becomes more useful when it can access approved business systems

AI access should be permissioned and constrained. Integration should not become an unrestricted shortcut into production systems.

  • Knowledge retrieval
  • CRM context
  • Operational status lookup
  • Tool calls
  • Ticket or workflow creation
  • Conversational analytics

FAQ

Frequently asked questions

Can you integrate our CRM and ERP?

Often, yes. The method depends on available APIs, database access, vendor connectors, files, and the data that needs to move between systems.

Can you connect systems that do not have an API?

Sometimes. File exports, database access, SFTP, cloud folders, or other vendor-supported interfaces may be practical alternatives.

Can you keep two systems in sync?

Yes, where appropriate. The integration should first define which system owns each field and how conflicts are handled.

Can you build near-real-time integrations?

Yes, where the source systems support events, webhooks, APIs, or other suitable patterns. Real-time should only be used where the business need justifies it.

Can you take over integrations built by another developer?

Yes. Datazeb can review, document, stabilise, monitor, and improve existing scripts, workflows, database jobs, or API connections.

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Stop moving the same information between systems by hand

If your business depends on exports, re-entry, fragile scripts, or disconnected applications, tell us which systems need to work together and what the data flow should achieve. Datazeb can help design a reliable integration that is mapped, validated, monitored, and supportable after launch.

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